IT Announcements
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Friday, January 5, 2024
Network Maintenance
Our network vendor, Apogee, must perform emergency maintenance on the core network switch. They will perform this work on Monday, January 8, starting at 9 AM. During this maintenance, the wired and wireless network will be unavailable, including internet access from campus, Jenzabar access, MyLyon, and any system that authenticates to campus, such as Gmail, Canvas, or Symplicity. Phones will also be unavailable.
The maintenance window for this update is from 9 AM to 2 PM. T...
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Thursday, July 20, 2023
Outage Resolved
Good evening!
All services that have been unavailable today should now be working properly. If you notice anything that is still not working as you were expecting, please contact support at support@lyon.edu or by calling 870-307-7555
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Thursday, July 20, 2023
Network Outage
Greetings,
There is currently a widespread network outage on campus. At the moment, users will be unable to sign into their computers, and WiFi connections are down as well. Externally available sites such as MyLyon, Gmail, Canvas, and any other system that uses our login system are also unavailable. Gmail should still be accessible via mobiledevices.
The phone system is still functioning.
I will provide updates assoon as possible.
Jeremiah Cherwien
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Monday, May 1, 2023
Forms Server Available
Good morning!
The Forms server should now be accessible as usual. Please let us know if you run into any additional issues.
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Monday, May 1, 2023
Forms Website Unavailable
Currently the Forms website is unavailable, showing the following message if you attempt to open a form for approval or comments. Students are still able to submit the initial forms.
We're working with our partner to resolve this issue, and hope to have it available again shortly. I will send out any updates as I receive them.
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Tuesday, April 25, 2023
New Printers in Love and Bryan Hall
We have added two new printers for use by Love and Bryan residents, located in the 1st floor lounge of those residence halls. These are available to any student with access to those lounges. To print to these devices, follow the instructions on the sheet left near the printers.
For any issues with these printers, please contact us at 870-307-7555 or by emailing support@lyon.edu.
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Friday, December 23, 2022
Upcoming Maintenance
Coming up there will be several notable IT upgrades and maintenance occurring. Please see below for the details:
Wireless Network Update
Starting on Tuesday, December 27th at 8:00 AM, Apogee will be performing software updates on the wireless network equipment. During this upgrade, wireless connectivity will drop periodically as the equipment reboots. We anticipate the updates to be done by 1 PM at the latest.
Server Updates
Beginning on Thursday, December 29th at 8 AM...
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Monday, November 7, 2022
New IT Staff
I'd like you to join me in welcoming two new members to our IT staff. Terry Clausen and Ryan (Marcus) Isbell will be joining the IT team as our new IT Support Analysts. Terry starts in our office tomorrow, November 8th, and Ryan will be starting on November 21st. Both will be working out of the main IT office on Bearette street.
Terry is an Army veteran that went on to teach medics for the army after being decorated for heroism twice during his enlistment. When he returned ho...
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Friday, August 26, 2022
New Student Forms
I am pleased to announce that the new version of the electronic student forms (Such as the Add/Drop form, Change of Address form, etc.) have been rolled out to MyLyon.
These new forms are 100% digital, can be filled out online, signed electronically, and will automatically be routed to any individual that needs to sign them (Such as a course instructor, your advisor, or the Provost).
These forms are available on MyLyon, under the "Students" tab, on the "Student Fo...
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Tuesday, August 16, 2022
Lyon App Issue Resolved
Our vendor, Ready Education, has reported that the Lyon App should be returned to full operation. If you continue to run into any issues using the app, please reach out to us at support@lyon.edu or by calling 870-307-7555.
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Monday, August 15, 2022
Lyon App Issues
IT has been informed by our Vendor, Ready Education, that they are experiencing intermittent services issues, which may cause the Lyon App to become ocassionally unresponsive.
They are working to resolve the issue, and should hopefully return to full operation soon.
For an up to date status on the Lyon App, please see the following page:
http://status.readyeducation.com/
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Friday, January 21, 2022
Guest Network Change
Starting next week, beginning Wednesday 1/26/22, we will be making a change to the amount of available bandwidth on the Guest network. The Guest network will be limited to 1.5 MBps per device, which should work well for basic browsing needs.
For all students, including commuters, we strongly encourage you to sign up for ResNet. This service is free and available for all students, and will give you reliable/fast internet access while you are on campus. One you have your devi...
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Monday, December 27, 2021
Network Maintenance 1/3/2022
Network Maintenance on Monday, January 3rd
On Monday, January 3rd, between 5 PM and 9 pm, IT will be completing an upgrade to the new Firewall system, which will allow us full use of our recently connected 10 GBps AREON internet connection. When this is completed, we will have 5 times more available bandwidth than we currently have.
Starting at 5:00 PM, there will be between a 1 and 2 hour outage for outbound and inbound traffic including:
Internet Access ...
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Friday, October 8, 2021
IT Alert - Outage tonight at 7 PM for Maintenance
Due to an ongoing issue with our virtualcluster, tonight at 7 PM we will be rebooting one of the physical hosts. When this is occurring, services such as MyLyon, RDS, PowerFaids, and any Reporting server will be unavailable.
We plan on having all services back up and running by 8 PM.
If you have any questions regarding this, please contact us at x7555 or by emailing support@lyon.edu.
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Wednesday, July 28, 2021
Staffing Update
IT Staffing Update
Good morning! There are several updates regarding the staffing of IT for this coming year that I’d like to share.
Student Interns
Please welcome our Student Interns. They will be our first point of contact, answering phones, emails, and in person questions. One change to be aware of regarding these interns: we will be having a student worker deployed to the Lyon Building (Be...
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Wednesday, July 28, 2021
Maintenance Outage, Friday, July 30th
Maintenance Outage Friday, July 30th
Good afternoon,
In order to prepare our systems for the coming Fall semester, there will be a maintenance window from 1 PM until 12 AM on Friday, July 30th. During this time, all systems that are hosted on campus (Such as file servers, printing, MyLyon, RDS, Jenzabar) will be unavailable, as will any system that authenticates using sso.lyon.edu (Such as Zoom, Schoology, OCLC, etc.). Google services such as Gmail, Drive, and Me...
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Friday, June 4, 2021
Weekend Outage
Weekend Outage
This coming Sunday, June 6th, we will be performing maintenance on the Authentication systems for campus.
Between 10 AM and 4 PM our Single Sign On system will be unavailable while we update it to the newest version. During this time, you will be unable to authenticate to systems such as Schoology, Symplicity, Zoom, or MyLyon. Email and local computer logins will continue to work as usual.
If you have any questions regarding this announcement, please cont...
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Thursday, January 14, 2021
Internet Maintenance on January 18th
Internet Maintenance on January 18th
We have been informed by our Internet Service Provider (ISP) that they will be performing maintenance on our Internet connection on Monday, January 18th from 5 PM until 7 PM.
During this window, there will be no internet access available on campus. Access to campus-based resources such as MyLyon, RDS, Schoology, and VPN will be unavailable from off-campus until this work is completed. Access to Email/Drive/Calendar and other Google based resources will s...
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Wednesday, December 30, 2020
Network Maintenance 12/31/2020
Network Maintenance on December 31st
On Thursday December 31st, from 8 am to 12 pm, IT will be performing maintenance on the network equipment on campus.
During this window, there will be intermittent outages for resources such as on campus internet, MyLyon, phones, and RDS services as examples. All testing and maintenance should be completed by 12 pm.
If you have any questions regarding this announcement, please contact the Helpdesk at Support@lyon.e...
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Monday, December 28, 2020
MyLyon Login Change
After today's upgrade to MyLyon, there has been a change to how you sign in. The below screenshot shows the new look:
In order to sign in, please enter your e-mail address in the field that is labeled "ID Number", and click continue. This will bring you to the normal Lyon login page.
If you have any questions regarding this, please contact the Help Desk at (870)307-7555 or by emailing support@lyon.edu.
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at Monday, December 28, 2020
Tuesday, December 15, 2020
Lyon IT Covid Support Policy
The purpose of this post is to provide the community with the standards that the Lyon IT department staff will follow during the pandemic. Any questions regarding this policy can be directed to the Director of IT, Jeremiah Cherwien (Jeremiah.Cherwien@lyon.edu ). This policy is in effect as of November 6th, 2020.
All support requests will be attempted to be performed remotely (Over the phone, via e-mail, or using remote support tools).
If there is an issue that requires ...
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Tuesday, December 1, 2020
Planned Network Outage December 18th-19th
Planned Network Outage due to Data Center Move
In order to complete the move of the Data Center, there will be a network outage starting on Friday, December 18th at noon. We expect this move to be completed by Saturday, December 19th at noon.
During this window we will be relocating the Core Network stack from the Library to Derby. While this move is occurring there will be no access to any resource on either the wired or wireless networks, including Internet, Gmai...
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Monday, November 2, 2020
Resolved: Schoology Outage
Schoology has reported that operation of the site has returned to normal. If you continue to have any issues, please contact support (Support@lyon.edu or 870-307-7555) and let us know.
Jeremiah Cherwien
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Monday, November 2, 2020
Schoology Outage
Schoology Intermittent Issues
Greetings,
IT is aware of current issues using Schoology. Access is currently sporadic when loading the site, and will occasionally time out or display a message stating “Schoology Learning is Currently Unavailable”. The vendor that provides Schoology has stated that they are aware of the issue, and are working with their engineers to resolve the problems.
For the most up-to-date information about Sc...
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Wednesday, October 7, 2020
Resolved: Schoology Issues
Schoology has reported that the site has been returned to stable operation. Please let the helpdesk know at support@lyon.edu or at 870-307-7555 if you continue to have any issues.
Thank you,
Jeremiah Cherwien
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Wednesday, October 7, 2020
Schoology Issues
Greetings,
IT is aware of current issues using Schoology. Access is currently sporadic when loading the site, and will occasionally time out or display a message stating “Schoology Learning is Currently Unavailable. Please try again later”. The vendor that provides Schoology has stated that they are aware of the issue, and are working with their engineers to resolve the problems.
For the most up-to-date information about Schoology’s st...
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Monday, August 10, 2020
Lyon App Unavailable in Apple Store
Lyon App Unavailable in Apple Store
Currently when Faculty, Staff, or Students attempt to install the Lyon App on an Apple device, they may receive a message that this app is “currently unavailable” in their country or region.
We are aware of this issue, and have been working with both our Vendor and Apple to restore the Lyon App as available in the Apple store. We do not currently have an ETA for when this will be complete, but will keep the co...
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Friday, July 24, 2020
Zoom Availability for Faculty
Zoom Availability for Faculty
Starting with this upcoming semester, Lyon has purchased an Institutional license to the Zoom Video conference system for all Faculty members. To access this service, please visit the following URL:
https://lyon-edu.zoom.us/
All Faculty have been set up with an account, and should sign in using their standard username and password when prompted. In addition to this, we are working to add the Zoom link to all Schoology courses b...
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Tuesday, June 23, 2020
New Phone Feature - Voicemail to Email
New Phone Feature - Voicemail to Email
We are happy to announce the availability of a new feature to our phone service: Voicemail to Email. With this feature enabled, you will be able to receive any voicemails left at your extension as an audio file attachment in your Lyon email. Messages left for you will also still be available through the phone system as before.
If you are interested in this feature, please contact support to enable it for your extension.
If yo...
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Saturday, June 20, 2020
Network Maintenance on June 26th
Network Maintenance on June 26th
On Friday June 26th, between 1 pm and 5 pm, IT will be performing critical updates and maintenance on the network core on campus.
During this window, there will be between a 1 and 2 hour outage for resources such as on campus internet, MyLyon, and RDS services as examples. All testing and maintenance should be completed by 5 pm.
We will send a reminder Friday morning, as well as notification 15 minutes before the upda...
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Wednesday, June 3, 2020
Network Maintenance on June 8th
On Monday June 8th, from 12 am to 6 am, IT will be performing fail-over testing and maintenance on the network equipment on campus.
During this window, there will be intermittent outages for resources such as on campus internet, MyLyon, and RDS services as examples. All testing and maintenance should be completed by 6 am.
If you have any questions regarding this announcement, please contact the Helpdesk at Support@lyon.edu or by calling x7555.
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Monday, March 30, 2020
Schoology Intermittent Issues
Schoology Intermittent Issues
Schoology Intermittent Issues
Greetings,
IT is aware of current issues using Schoology. Access is currently sporadic when loading the site, and will occasionally time out or display a message stating “Something went wrong, but we’re on it!”. The vendor that provides Schoology has stated that they are aware of the issue, and are working with their engineers to resolve the problems.
For the most ...
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Monday, March 23, 2020
Increase in Phishing Attempts
Increase in Phishing attempts
There’s been an increase in the number of phishing email messages received by Lyon faculty and staff over the past few days. Please be wary of potential phishing email messages as you peruse your inbox.
Here are some things to keep on the lookout for:
Verify that the message is from who you think:
The email sender name may look legitimate, but check for subtle variations in the actual email address (e.g. john.smi...
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